CS Response Templates

Hi [Name], Great to hear from you! Connecting Instagram is a quick one — here's how: 1. Log into Stylify and head to Settings 2. Look for the Instagram section and tap "Connect Instagram" 3. You'll be taken to Instagram's login page — sign in with your stylist account 4. Approve the permissions, and you're done One thing worth knowing: Stylify works with Instagram Business and Creator accounts (personal accounts don't have access to the publishing features). If you haven't already switched, Instagram makes it free and easy — just head to your profile settings and look for "Switch to Professional Account." Let me know if anything gets stuck along the way. Jason from Stylify

Hi [Name], Totally fair question — here's the honest answer. Instagram's rules (not ours) only allow third-party apps like Stylify to schedule and publish posts to Business or Creator accounts. Personal accounts don't give any outside app permission to post on your behalf — it's a platform limitation we can't work around. The good news: switching is free and takes about 60 seconds. You won't lose any followers, content, or your existing look. A Creator account is actually a great fit for stylists — you get access to insights, a contact button, and the ability to add a category to your profile. To switch: 1. Go to your Instagram profile → three lines (top right) 2. Settings → Account → Switch to Professional Account 3. Choose Creator (recommended for stylists) or Business 4. Done — no cost, fully reversible if you ever change your mind After you switch, come back and connect through Stylify Settings. Let me know if you hit any snags! Jason from Stylify

Hi [Name], Welcome! Here's the quickest path to your first post: 1. Connect your Instagram (Settings → Instagram → Connect) 2. Complete the voice setup — this is where Stylify learns how you write. Takes about 3 minutes and makes a real difference in how your captions sound. 3. Add a photo — tap the "+" on any open day in the calendar 4. Stylify writes your caption. You review, tweak if you want, and approve. 5. Hit publish — Stylify takes care of posting at the right time. Most stylists get their first post out within 10 minutes of connecting. Your trial includes full Pro access for 14 days, so feel free to explore everything. If you get stuck anywhere, our Help Center at stylify-ai.com/help has step-by-step guides for each stage. Or just reply here — happy to help. Jason from Stylify

Hi [Name], Sorry you're running into that — let's get it sorted. A few things that fix this most of the time: 1. Make sure you're connected to a stable internet connection when you authorize (Instagram's OAuth can timeout on slow connections) 2. Try connecting from a browser instead of the app, or vice versa 3. If you were previously connected and it dropped, go to Settings → disconnect → reconnect fresh If none of those work, can you tell me: - What type of account you're connecting (Business or Creator)? - What the error message says, if there is one? - What device you're using (iPhone, Android, desktop browser)? That'll help me figure out exactly what's going on. We'll get you connected. Jason from Stylify

Hi [Name], That feedback is exactly what I want to hear — the whole point of Stylify is that your captions should sound like *you*, not like a template someone else wrote. A couple of things that help Stylify learn your voice faster: 1. **Update your voice settings** — head to Settings → Voice Profile. You can adjust your formality level, how much you use emojis, your caption length, and your overall style. Even small tweaks make a noticeable difference. 2. **Edit a few captions and re-generate** — when you edit a suggested caption, Stylify picks up on what you changed. Over a few posts, it gets a much better read on your style. 3. **Add some reference phrases** — in your voice settings, you can add phrases you actually use (things you say to clients, your signature sayings). That helps Stylify match your natural language. Most stylists find it clicks after 5-7 posts. But if it still feels off after that, reply back and tell me what specifically doesn't sound right — I want to make sure this actually works for you. Jason from Stylify

Hi [Name], Easy — your voice settings are always editable. Here's how to get there: 1. Log into Stylify and go to Settings 2. Look for "Voice Profile" or "My Style" 3. From there you can adjust: emoji use, caption length, formality level, and overall tone 4. Save your changes and generate a new caption to see the difference You can update these any time — your voice isn't locked in after setup. A lot of stylists find their preferences shift as they get comfortable with the app, and that's totally fine. If you're not sure which setting to adjust, just describe what feels off and I can point you in the right direction. Jason from Stylify

Hi [Name], That's a quick fix — here's exactly how to dial it in: - **Too long?** Go to Settings → Voice Profile → Caption Length → move the slider toward "Short & punchy" - **Too formal?** Adjust the Formality slider toward "Casual & conversational" - **Too many emojis / not enough?** The Emoji Density slider controls this directly - **Tone still off after adjusting?** Try editing one of the generated captions the way you'd actually write it, then regenerating — Stylify picks up on those edits Once you update the settings, generate a test caption and see how it feels. You can keep tweaking until it lands right. What's the main thing that's feeling off? I can point you to the most relevant slider. Jason from Stylify

Hi [Name], Nothing goes live without your OK — that's a core part of how Stylify works. Here's the flow: Stylify writes a caption based on your photo and voice profile. You get to read it, edit it however you want, and then approve it. Only after you hit approve does anything get scheduled or published. If you have Pro, Stylify can handle the actual publishing for you (so you don't have to remember to hit "Post" at the right time). But even then, you're always the one who approved the content first. Think of it like having a really good first draft waiting for you — you're always the final say. Jason from Stylify

Hi [Name], Good question — the one-post-per-day limit is actually intentional, and there's solid reasoning behind it. Instagram's algorithm currently favors consistency over volume for most accounts. One high-quality, well-timed post per day consistently outperforms sporadic bursts of 2-3 posts. We've built Stylify around that principle — sustainable, daily consistency is what actually grows accounts for stylists. It also keeps content quality high. One good post a day beats three rushed ones every time. That said — if you have a specific situation (like a major launch, a special event, or a collab post you need to run alongside your daily), let me know what you're working with and I can advise on the best approach. Jason from Stylify

Hi [Name], Here's how posting works depending on your plan: **Solo plan:** You create and approve your post, and Stylify gives you a one-tap button to publish it directly to Instagram right from the app. You still decide when to tap it, but there's no copy-paste or switching apps. **Pro plan:** After you approve a post, Stylify handles the publishing automatically at the optimal time for your audience. You don't need to be on your phone — it goes live on its own, at the right moment. This is the "scheduled auto-publishing" feature. Either way, you always approve the content before anything goes out. The difference is just whether you tap "Post" yourself or Stylify takes care of that last step for you. Does that answer what you were wondering about? Happy to clarify anything. Jason from Stylify

Hi [Name], Of course — you can cancel any time, no hoops. To cancel: 1. Go to Settings in Stylify 2. Look for "Billing" or "Subscription" 3. Select "Cancel subscription" and confirm Once cancelled, you'll keep full access through the end of your current billing period. After that, your account goes to a free view-only state — we don't delete your posts or content. If there's something specific that wasn't working for you, I'd genuinely love to hear it. Not to talk you out of leaving — just because that kind of feedback helps us build a better product for stylists. Either way, wishing you well. Jason from Stylify

Hi [Name], Here's exactly what happens at the end of your 14-day trial: Your trial includes full Pro access (everything we have). At the end of 14 days, you'll see a prompt to choose a plan if you want to continue. We don't automatically charge you — there's no card required to start your trial, and no surprise charges at the end. If you decide to subscribe, you can choose: - **Solo — $49/month:** Caption writing, one-tap publishing, your full voice profile - **Pro — $99/month:** Everything in Solo, plus scheduled auto-publishing (Stylify posts at the optimal time for you) You can also pay annually and save 20%. If you don't upgrade, your account moves to a limited state but your content and settings are saved if you come back later. Any questions about what's included in each plan? Happy to walk through it. Jason from Stylify

Hi [Name], The Founding Member program is for the first 100 stylists who subscribe — and it's exactly what it sounds like. As a Founding Member, you get full Pro access at the Solo price — $49/month instead of $99, locked in for as long as you stay subscribed. It never goes up, even when our pricing changes. It's our way of saying thank you to the stylists who believed in Stylify early. [IF SPOTS REMAIN:] There are still a handful of spots left. If you're thinking about it, now is the time — once the 100 spots are gone, the program closes permanently. [IF SPOTS ARE GONE:] The Founding Member program has closed — all 100 spots are taken. Current pricing is Solo at $49/month or Pro at $99/month, both with a 14-day free trial. Jason from Stylify

Hi [Name], You can change your plan any time from Settings. To upgrade or downgrade: 1. Go to Settings → Billing / Subscription 2. Select your new plan 3. Confirm the change If you're upgrading mid-cycle, you'll be charged a prorated amount for the remainder of your billing period and then the new price going forward. If you're downgrading, the change takes effect at your next renewal date. If you run into anything during the switch, let me know and I'll sort it out. Jason from Stylify

Hi [Name], I'm sorry for the confusion — let me look into this for you right away. Can you tell me: - The email address on your Stylify account - The approximate amount and date of the charge you're seeing - Whether your bank shows it as "pending" or settled Once I have those details, I'll pull up your account and let you know exactly what happened. If there's been a billing error, we'll make it right. Jason from Stylify

Hi [Name], Right now, Stylify is focused on Instagram — that's where most stylists have their biggest audience and where the visual content format works best for showcasing hair work. Other platforms are on our roadmap. We want to make sure Instagram is truly excellent before we spread thin across multiple channels. When we do expand, it'll be with the same level of quality — not a rushed add-on. If there's a specific platform that's important for your business, I'd love to know which one. That feedback genuinely shapes our priorities. Jason from Stylify

Hi [Name], Currently Stylify is designed around one post per day — that's intentional based on what consistently performs best for salon accounts on Instagram. That said, you can absolutely plan ahead. You can create posts for multiple days in advance using the calendar view, so you're not doing it day-by-day if that's not your workflow. The one-post limit is something we've thought a lot about, and we believe it leads to better results for most stylists. But I hear you — if this is a genuine barrier for your workflow, let me know more about how you like to post and I'll pass that along. Real feedback from real stylists is how we decide what to build next. Jason from Stylify

Hi [Name], Reels support is something we're actively working on — it's high on our priority list. Right now, Stylify handles photo posts (single images and carousels) with captions written in your voice. Video content is coming, and when it arrives it'll include the same caption-writing experience you're used to. I can't give you an exact date yet, but it's not far off. If you want me to let you know when it's live, just say the word and I'll make sure you hear about it. Jason from Stylify

Hi [Name], I'm sorry that happened — let's figure out what went wrong. A few things that can cause a missed publish: - Instagram connection expired (this happens sometimes and requires re-connecting in Settings) - The post was scheduled but your Instagram account switched from Business/Creator to Personal - A temporary issue on Instagram's side (these usually resolve within a few hours) Can you tell me: - When was the post supposed to go live? - Does it still show in your Stylify calendar? What status does it show? - Is your Instagram still connected in Settings? I'm flagging this for our technical team as well so they can check the backend logs. We'll get to the bottom of it. Jason from Stylify

Hi [Name], Thanks for letting me know — I want to make sure this gets resolved quickly. To help me track this down, a few quick questions: - What were you trying to do when it happened? - What did you see — an error message, a blank screen, just loading forever? - What device and browser are you using? - Is it still happening now, or did it resolve on its own? I'm flagging this for our technical team to check right now. If you can share any screenshots or the text of any error messages, that helps a lot. We take performance seriously — this isn't the experience we want for you. Jason from Stylify